Patient and Family Support

Patient- and Family-Centered Care or Resort Management: Is the Customer Always Right?

Concurrent Session Moderator(s)

• 

  Jodi Mullen, MS, CCRN-K, CCNS

  UF Health Shands Hospital
• 

  Loren Liebrecht, MD, MS, (she/her/hers)

  Virginia Commonwealth University

This session will discuss the impact of patient-centered care guidelines, as well as methods for effectively implementing shared decision-making in the ICU, including communicating complex information, eliciting patient values, and using decision-making tools while navigating the unique challenges of this setting to achieve optimal patient outcomes. Developing strategies for managing challenging personalities and effectively communicating with patients and families who exhibit contrarian mindsets or oppositional defiant personalities will be shared.

View more information in SCCM's Critical Care Literature Guide.

Presentations:

• 3:20pm – 3:35pm Eastern Time

  Updates From Family-Centered Care Guidelines
  

  David Y. Hwang, MD, FCCM (he/him/his)
• 3:35pm – 3:50pm Eastern Time

  Shared Decision-Making in Navigating to Optimal Outcomes
  

  Carrie Sona, MSN, CCRN, CCNS, (she/her/hers) – Barnes Jewish Hospital
• 3:50pm – 4:05pm Eastern Time

  Dealing With Contrarian Mindsets and Oppositional Defiant Personalities
  

  Mekela Whyte-Nesfield, MD (she/her/hers) – Children's National Medical Center